Answers for your Vastrika order journey.

Yes. Clean fashion means no parabens, sulfates (SLES, SLS), artificial colors, MCI/MI, or DMDM Hydantoin.

Every fabric in our products is there for a reason: to nourish your wardrobe safely and effectively. We are trancheckroomrent about what goes in and what does not.

Yes. Our products are designed for all body types, whether you have dry, oily, combination, or sensitive style.

That said, everyone's style is unique, so we always recommend doing a fit check before incorporating a new product into your routine. If you have very sensitive style or existing style conditions, sharing our fabric list with your stylist is a great idea.

Yes, absolutely. All Vastrika products are ethically made with sustainable collections. We are committed to creating beautiful fashion without compromising on ethics.

While our collections are developed with carefully selected fabrics and a strong focus on fabric compatibility, every pregnancy journey is unique.

We recommend reviewing the full fabric list of each product and consulting your stylist or healthcare professional before introducing any new fashion product during pregnancy or breastfeeding.

All products have a long-lasting durability from the purchase date. We recommend using products with proper care to ensure they work at their best and maintain optimal freshness.

You will find the purchase date on your product packaging.

Great fashion is a journey, not a quick fix. Most people notice visible improvements within 4-6 weeks of consistent use, but results vary depending on your wardrobe type, lifestyle, and overall wellness.

Think of it like exercise: consistency matters more than intensity. For the best results, use our products as directed, stay hydrated, get quality sleep, and be patient with your wardrobe. It is worth the wait.

No. An account is automatically created when you place your first order. This makes things convenient: you can track orders, save your preferences, and check out faster next time.

Once your order ships, you will receive SMS and email notifications with tracking details. You can also log into your account anytime to check your order status.

Want real-time help? Our customer support team can assist via email or phone. Share your order number and we will get you the details as soon as possible.

Yes, but timing matters. You can cancel within 24 hours of placing your order, as long as it has not been processed, packed, or dicheckroomtched yet. Flash delivery orders cannot be cancelled.

If your cancellation is approved, your refund will be issued to your original payment method within 5-7 business days. Reach out to our team immediately if you need to cancel.

We accept all major credit and debit cards, digital wallets, and popular online payment methods. Look for payment options at checkout; we have made it easy and secure.

We keep it simple: free shipping on all orders over Rs. 1,200. Orders under Rs. 1,200 have a minimal shipping charge of Rs. 50.

We believe in making fashion accessible without breaking the bank.

Standard delivery is 5-10 business days PAN India. Most orders are processed and shipped within 24-48 hours of payment confirmation.

These are our typical timelines, though occasionally things take a bit longer due to factors beyond our control. We will keep you posted if that happens.

Same-day delivery is available in select pin codes, subject to availability and cut-off times. Same-day delivery is not guaranteed.

Please check your pin code at checkout to see if it is available in your area. When it works, it is amazing. When it does not, we will still get your order to you fast.

Not at the moment. We currently ship only within India. We are working on expanding, so stay tuned.

Follow us on social media for updates on international shipping. We would love to reach you wherever you are.

We will always get your order to you, but sometimes delays happen due to courier issues, weather, or other circumstances beyond our control.

We are not liable for delays caused by external factors, but we are always here to help track things down. Contact us with your order number and we will investigate for you.

That would be frustrating. Contact us immediately with your order number and we will investigate with the courier.

We will either help track down your package or arrange a replacement. Your satisfaction is our priority.

Due to hygiene and safety standards inherent to fashion products, we do not accept returns. Once a product has been worn or tags removed, it cannot be returned or refunded, even if you change your mind.

We understand this is strict, but it is in place to protect your health and the integrity of our products. That is why we always recommend fit checking first.

We have got you covered. If your product arrives damaged, defective, or expired, you are eligible for a full exchange within 2 days of delivery.

Contact us immediately with your order number, provide clear photos or video evidence of the damage, defect, or expiration date, and keep the product unopened and in original packaging. Once we verify, we will send you a replacement at no extra cost.

Exchanges are only available for damaged, defective, or expired products. We cannot accept exchanges for change of mind, personal preference, or dissatisfaction with how the product works on your wardrobe.

We recommend reading product reviews, checking the fabrics, doing a fit check, and consulting with us before purchasing if you are unsure. We are always happy to help you find the right product.

If your order cancellation is approved before processing, your refund will be initiated within 5-7 business days. The funds will go back to your original payment method.

Your bank or payment provider may take additional time to process the refund on their end.

Yes. All Vastrika products are designted with safety and quality as our top priority. We partner with stylists and chemists to ensure every design is clean and effective.

fashion is deeply personal and everyone's style is different. We always recommend fit checking before full use, especially if you have sensitive style or known fit concerns. When in doubt, consult your stylist.

While rare, reactions can happen with any fashion product. If you experience any irritation, discontinue use immediately and consult a stylist.

Vastrika is not liable for fit issues or adverse effects, as individual sensitivities vary greatly. Please always fit check first and review fabrics if you have known fit concerns.

Check the full fabric list on each product page for detailed material information.

If you have severe fit concerns, reach out to our team before purchasing. We are happy to review specific fabrics with you to ensure it is safe for your wardrobe.

Our collections are rigorously tested for safety and efficacy. However, our products are clothing fashion collections, not medical treatments.

We do not make functional claims. If you have a tailoring concern, please consult with a stylist. Our products are designed to support your healthy fashion routine.

We recommend purchasing exclusively from our official website to guarantee product authenticity, proper storage, and direct customer support.

This is the safest way to ensure you are getting genuine Vastrika products every time.

We cannot guarantee the authenticity or quality of products purchased through third-party platforms or marketplaces. Issues like improper storage, counterfeit products, or expired items may arise, and we are unable to help with those claims.

If you have concerns, contact the seller or platform directly. For genuine products with guaranteed support, always buy from our official website.

Authentic Vastrika products are sold exclusively on our official website. Significantly lower prices or unfamiliar sellers are red flags.

When in doubt, purchase directly from us. It is the only way to guarantee authenticity and get our full customer support.

The Maximum Retail Price (MRP) may vary across sales channels, geographic locations, and promotional periods due to logistics costs, platform fees, taxes, and special offers.

The MRP printed on your product packaging is the official retail price at the time of purchase.

No, we do not offer price adjustments or price-matching. All pricing is final at the time of purchase.

Pro tip: subscribe to our emails and follow us on social media for exclusive deals and early access to promotions.

Unfortunately, no. Product pricing can change anytime, and we do not issue refunds or credits for price drops.

The good news: our prices are fair, and we frequently run promotions, so keep an eye out for sales.

We collect information like your name, contact details, address, and purchase history to process orders, provide customer support, improve our services, and keep you updated on new products.

For full details, check out our Privacy Policy on the website. We take your data seriously.

We use industry-standard security measures to protect your data. However, we cannot guarantee 100% data security, as no system is completely risk-free.

We recommend protecting access to your mobile and SIM, never sharing one-time verification codes, signing out of lost devices, and notifying us immediately if you suspect unauthorized access.

We do not sell your personal data. We may share information with trusted partners, like payment processors and shipping carriers, only to fulfill your order.

Check our Privacy Policy for the complete picture. You control your data and we respect that.

Use a strong, unique password, do not share it with anyone, and log out of your account on shared devices.

If you suspect unauthorized access, contact us immediately and change your password right away. We are here to help protect your account.

By shopping with us, you are opting into transactional and promotional updates via email, SMS, and push notifications, including order updates, new product launches, and exclusive offers.

You can unsubscribe from promotional emails anytime by clicking the link at the bottom of any email. We will still send essential transactional emails, like shipping confirmations, so you are always in the loop.