Terms and Conditions for Vastrika
Effective Date: June 27, 2026
Welcome to Vastrika. These Terms and Conditions govern your access to and use of our website, e-commerce platform, mobile applications, and the purchase of our ethnic wear products. By browsing our website or placing an order, you agree to be bound completely by these terms. If you do not agree with any part of these terms, please discontinue use of our services immediately.
1. General Conditions and Account Usage
By using this platform, you represent that you are at least the age of majority in your place of residence. You are solely responsible for maintaining the confidentiality of any account credentials, login information, and passwords created on our storefront. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
2. Product Accuracy and Pricing
We make every effort to display the colors, textures, and details of our ethnic garments as accurately as possible. However, variations in screen displays may occur. All prices listed on our platform are subject to change without prior notice. We reserve the right to modify or discontinue any product or service at any time without liability.
3. External Payment Processing (Razorpay)
All financial transactions, checkout processing, and payment authorizations are handled externally through our secure third-party payment gateway partner, Razorpay. Vastrika does not capture, store, or process any raw payment credentials, debit/credit card configurations, or transactional banking data directly on our servers. You agree to abide by Razorpay’s respective terms of service during checkout.
4. In-House Inventory and Order Acceptance
Our catalog and stock management are handled entirely through our secure, proprietary in-house inventory management tool. Stock metrics are synchronized in an isolated environment without the involvement of external third-party software tools. The receipt of an order confirmation does not signify our final acceptance of your order; we reserve the right to limit order quantities or cancel any transaction due to stock discrepancies or custom sizing limitations.
5. Logistics, Product Damage Validation, and Exchanges
Shipping timelines and tracking updates provided are estimates handled by our designated delivery partners. While we prioritize secure door-to-door fulfillment, specific terms apply to product issues discovered upon arrival:
• Mandatory Verification Media: An exchange or replacement request for a damaged delivery will only be entertained if you provide a continuous, unedited unboxing or unpacking video alongside clear photographs of the product. Both media assets are strictly required to validate whether the product was received damaged from transit. Final exchange authorization is determined solely based on this validation process.
• Size Mismatches: Even if an exchange request is submitted due to a size mismatch, the product must be completely undamaged and the factory-sealed tag must be entirely unbroken to be eligible for processing.
• Courier-Free Stock Location Exchange: To completely avoid return courier or shipping charges on valid claims, you may choose to directly visit our physical Stock Location to select an alternative available product. This in-person stock checkout option is strictly conditional and available only if the delivered product has first been verified and validated as received damaged.
6. User Cancellation and Data Deletion
Your right to control your profile data is maintained across all transactional operations. As outlined in our Privacy Policy, if you choose to reject our data processing parameters or wish to terminate your association with our storefront, you may submit an explicit written request to our compliance desk. Your personal identifiers will be permanently removed from our active databases within 30 days of receiving your email notification, subject to statutory record-retention requirements.
GRIEVANCE REDRESSAL AND GOVERNING LAW
Attn: Grievance Officer
Entity: Vastrika Compliance Desk
Email: grievance@vastrika.co.in
Address: Mumbai, Maharashtra, India
7. Limitation of Liability
Vastrika, its directors, or its team members shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of your use of the products sold, temporary storefront downtime, or errors in product listings. Your use of this platform is entirely at your own discretion.
8. Changes to Terms and Conditions
We reserve the right to update, modify, or replace any part of these Terms and Conditions by posting updates directly to our website storefront. It is your responsibility to review this page periodically for updates.