Returns, Refunds, and Cancellation Policy for Vastrika
Effective Date: June 27, 2026
Thank you for shopping at Vastrika. We take absolute pride in the design, curation, and craftsmanship of our premium ethnic wear. Because each garment undergoes rigorous quality checks before leaving our facility, we have established a clear and structured policy regarding returns, refunds, and order cancellations to ensure a transparent shopping experience.
1. Order Cancellations
We process all orders efficiently through our internal operational tracking networks. You may request an order cancellation within 24 hours of placing it on our website. To cancel your order, please email our support desk instantly at grievance@vastrika.co.in. Once a garment has been customized, altered, or handed over to our logistics delivery partners for shipment, we cannot accept any cancellation requests.
2. Return Window and Eligibility
We accept return requests on eligible standard-sized items within 7 days from the date of confirmed delivery. To qualify for a return, your ethnic wear garment must fulfill the following strict operational criteria:
• The item must be completely unworn, unwashed, unaltered, and undamaged.
• All original tags, brand labels, documentation, and protective packaging must remain fully intact.
• Custom-stitched, tailor-altered, or specially modified items are uniquely designed for your specifications and are strictly ineligible for return or exchange.
3. Return Processing Framework
To initiate a formal return, please contact our support team with your order reference number and clear photographs detailing the state of the item. Depending on your delivery location, we will arrange a reverse pickup via our logistics partners. If reverse pickup is unavailable for a specific pin code, you may be required to securely ship the package back to our fulfillment center in the Mumbai region.
4. Quality Assessment and Refund Dispatch
Once your returned package arrives at our warehouse, our quality control team will inspect the item within 3–5 business days. If approved, your refund will be cleared instantly:
• Original Payment Method: The approved amount will be credited back via our secure external gateway partner, Razorpay. It typically takes 5–7 business days for the credit to reflect in your original bank account or card statement, depending on standard banking processing cycles.
• In-House Store Credit: Alternatively, you can opt to receive the refund amount instantly via a digital coupon or store credit code to use for future Vastrika updates.
5. Damaged, Defective Deliveries, and Exchange Mandatory Validation
In the rare event that your ethnic garment arrives damaged, defective, or structurally compromised during transit, please notify our compliance desk within 48 hours of delivery. Exchange or replacement requests will be entertained under strict validation rules:
• Mandatory Verification Media: An exchange will only be processed if you provide a continuous, unedited unboxing or unpacking video alongside clear photographs of the delivered package. We strictly require both the unboxing/unpacking video and photographs to validate whether the product was received damaged. Final exchange authorization will be determined solely based on this validation process.
• Size Mismatches: Even if an exchange request is submitted due to a size mismatch, our team will fully validate that the product is completely undamaged and verify that the sealed tag is not broken.
• Stock Location (Courier-Free Exchange Option): If you wish to exchange a damaged product while completely avoiding return courier or shipping charges, you may choose to directly visit our physical Stock Location to check out alternative available inventory. This physical stock check and exchange option is strictly available only if the delivered product has been verified and validated as received damaged.
GRIEVANCE DESK AND DISPUTE RESOLUTION
Attn: Grievance Officer
Entity: Vastrika Compliance Desk
Email: grievance@vastrika.co.in
Address: Mumbai Region, Maharashtra, India
6. Rejection of Return Abuse
Vastrika tracks transactional historical logs internally through our secure, proprietary in-house software environment. We reserve the absolute legal right to reject return requests, cancel accounts, or deny services to any profile exhibiting continuous return abuse, fraudulent patterns, or policy manipulation.